This blog originally appeared on the Caesar Experts blog
“Help us to learn about the business potential of a new technology”
This incredible question was asked at the beginning of this year by a.s.r. It was the start of a trajectory in which an a.s.r./Caesar Experts team set out with each other to implement the area of the Internet of Things for the non-life insurance of a.s.r. In this blog, I will outline how we moved from concept to prototype in only a few weeks.
Inspire & experiment
With our joint team from a.s.r. and Caesar Experts we started with an inspiration session about the Internet of Things, followed by a hands-on session in which all team members began with the Internet of Things very practically. That allowed the team to see several applications and opportunities for the technological development of IoT very quickly.
After getting to know IoT, a case the whole team was enthusiastic about was selected, mowburn! The mowburn case was mainly chosen because it is a process in which the customer interaction is increased and because it can measure a lot from an IoT perspective. It is nice that everyone was enthusiastic, but what is mowburn? Mowburn are bacteria that raise the temperature, which leads to self-ignition. This does not only apply to hay, but also other organic materials. By speaking to experts from a.s.r., we figured out what the characteristics of mowburn are. It also became clear how the process of inspection works nowadays and what the added costs are to a.s.r. as an insurer.
Realise & Validate: prototyping & platform
With this information, Caesar started selecting sensors, logic, the network and other essentials. After this phase, the prototype is realised by Caesar and validated with a team from a.s.r. At the same time, Caesar started realising a platform which gives real-time insight into the current situation of the hay and its deviations. Several triggers and actions are built in to signal deviations early on, which made the system go from reactive trade to preventive trade.
“Caesar Experts added specific IoT knowledge to the project. This knowledge is not available in our organisation at this time. This lead to a positive impulse upon the realisation from paper to prototype.”
Chiel Kuijpers improvements adviser a.s.r. care
Adding more value to the customer dialogue is an essential marker for a.s.r.’s future. With this trajectory, we inserted the power of new technology to show a new, proactive form of customer interaction. We did this by showing the technical operation of an a.s.r. customer process and lift a corner of the veil to see the potential.
Internet of Things: From reactive to proactive
As you can see, Internet of Things can help to make processes, customer interaction and other operating items proactive. An increasing amount of businesses struggle with questions about their purpose and the added value of their business in the future. Added value: a value that might be increasingly difficult to realise but is essential to the existing of the companies in the future.
Do you want to think about the added value of new technology and how it can have a positive impact on your company? Contact us, and we will contribute ideas. From concept to prototype that you can validate with your business, to the management of the solution.